Home > Frequently Asked Questions
Frequently Asked Questions
| |
What does OEM stand for? |
| |
OEM is an acronym for Original Equipment Manufacture. What this means is that these items are from the original manufacturer but was shipped to us in a bulk order rather than individual retail boxes. This in turn saves costs for the manufacturer, the retailer, and the end consumer. These items are perfect for customers who are interested more in the actual product rather than what type of box and what kind of packaging the item comes with.
|
|
| |
What does New OEM stand for? |
| |
OEM Package - New item comes in white or brown box with all the accessories and software. 1 year warranty. |
|
| |
What does Open Box item stand for? |
| |
Demo Package - Item was used in trade shows for about 1 - 2 weeks, mainly for display purposes. Comes with all the accessories and may offer something extra to compensate some blemishes. 90-Day Warranty. |
|
| |
What does Refurb. unit stand for? |
| |
Refurbished Package - Item was refurbished and tested. Comes with all the accessories and software. 90-Day Warranty |
|
| |
What is included in OEM, Demo, Bulk, Plain Box, Refurbished? |
| |
No fancy packaging:
Plain box product comes in a plain box, OEM or Bulk - in an anti-static wrap.
Accessories may differ:
Accessories that usually come with the retail version may or may not be included.
User's manual may differ:
User's manual may be abridged or not included. Please use Manufacturer's web site for complete manuals.
Software bundle may differ:
Usually those products include drivers, but not include additional software that comes with the retail version of the product.
Technical support from manufacturer may differ:
Usually manufacturers do not offer full technical support to end users on these types of products.
The cost of technical support that you pay for when purchasing a retail version is not included when you purchase OEM, Bulk or Plain Box version.
Warranty period may differ:
Please see the above package information for warranty period, items without warranty information are warranted thru manufacturer |
|
| |
How long does UPS Ground Shipping take? |
| |
UPS ground shipping varies depending on the location of the recipient. UPS will guarantee the number of business days for transit time from our location in Southern California. You can find more information at: http://www.ups.com/maps/results |
|
| |
Do you ship to Hawaii or Alaska? |
| |
Yes we do! However, UPS Ground cannot be used to ship to Hawaii or Alaska. UPS only offers 2nd day air or Overnight delivery to those locations. Should you decide to choose UPS ground, we will bill your credit card the difference to upgrade to 2nd Day Air. |
|
| |
What is your return policy? |
| |
Etronicspal.com is pleased to announce a 7-day defective-replacement return policy. Customers have 7 days from the receipt of the product to inspect the item, ensure it is working properly and that they have received the correct item. If the item does not function correctly, please see our return policy section for return instructions. Our technicians will inspect the item and forward their findings to our accounting department.? |
